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© Barbara 2023
+34 910740311
This text regulates the relationship between Barbara IoT S.L. and the Owner of the Service that contracts any of the products and services marketed by Barbara.
This text regulates the relationship between Barbara IoT S.L. (hereinafter “Barbara”, or “We”), with headquarters at C/Padre Lojendio 5, 2ºD, Bilbao 48008 Spain., NIF B24697385 (hereinafter, "BARBARA") and the Owner of the Service (hereinafter, “You” ) that contracts any of the products and services marketed by Barbara under the Barbara Edge Computing Platform product portfolio and technology stack, including but not limited to the following software components:
Notwithstanding the foregoing, some of the products and/or services may additionally be provided under Particular Conditions, which shall also apply. In the event of contradictions between the General Conditions contained in this text and the Particular Conditions, the latter shall prevail.
You acknowledge and agree that, as provided in greater detail in this Terms & Conditions:
This Agreement takes effect when you sign a contract that incorporates these terms by reference, or, if earlier, when you use any of the Services (the “Effective Date”), and will remain in effect, unless terminated by any of the parties via the means or penalizations described in this agreement (“The Term”).
Only us. We will not sell or rent your information to third parties and we will not share your information with third parties for commercial or marketing purposes.
Please note, however, that Barbara may disclose your personal data in good faith and in the belief that such action is necessary with respect to the following:
To access the Services, you must create a Barbara user account. You may also need to create a Barbara organisation account, if one does not exist already.
Only human beings may use the Service, which you can only use if you create an account (“Account”). We don’t allow for bots or other automation tools to register Accounts and registering an Account this way is prohibited.
When you register for the accounts, you may be required to provide us with some information about yourself, such as your phone number or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate at all times. You are responsible for all activities that occur under your accounts, regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents). You may create additional user accounts for users within your organisation.
Each Barbara user account is protected by credentials. You are responsible for maintaining the security of your credentials. Barbara and our affiliates are not responsible for unauthorized access to your account, except to the extent caused by our breach of this Agreement.
Barbara may modify the Terms of Service at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms of Service on our websites or through other communications. It’s important that you review the Terms of Service whenever we modify them because if you continue to use the Service after we have posted modified Terms of Service on the Site, you are indicating to us that you agree to be bound by the modified Terms of Service. If you don’t agree to be bound by the modified Terms of Service, then you may not use the Service anymore. Because our Service is evolving over time we may change or discontinue all or any part of the Service, at any time and without notice, at our sole discretion.
If you violate any of the terms in this Terms of Service, we can terminate your Account at our sole discretion. You agree to use the Service at your own risk.
As between you and Barbara, you own the apps you develop and install on your Edge Nodes(“Your Content”). You are solely responsible for the development, operation, maintenance, and use of Your Content. For example, you are solely responsible for:
You represent and warrant to us that:
Notwithstanding that general principle:
We grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable license to access and use the Services solely in accordance with this Agreement. This license is valid only during the term of this Agreement and is revoked upon termination. This license is subject to the following restrictions:
Barbara hereby grants you a limited, non-exclusive, royalty-free, non-transferable license, with no right to sub-license, to display the Barbara trademarks for the sole purpose of promoting or advertising that you use the Barbara Services. These licenses shall be exercised only in accordance with the current version of our Trademark Policy (not publicly available, if required please request sending an email to info@barbara.tech). You agree that all goodwill generated through your use of the Barbara trademarks shall insure to the benefit of Barbara.
The license granted in this Agreement will remain in effect, unless terminated by any of the parties via the means or penalizations described in this agreement. You are solely responsible for exporting your apps from the services prior to closing your account. If we cancel your account, we will provide you a reasonable opportunity to retrieve your content.
You are responsible for protecting the privacy and legal rights of your End Users. Your obligations include but are not limited to:
In accordance with the regulations in force in Protection of Personal Data, we inform you that the data gathered by Barbara will be incorporated into the treatment system owned by BARBARA IOT SL with CIF B24697385 and registered office at CALLE PADRE LOJENDIO 5, 4ºDRCHA, CP 48008, BILBAO, VIZCAYA, with the purpose of providing the necessary support to the activities derived from the present agreement. In compliance with current regulations, BARBARA IOT SL informs you that the data will be kept during the PERIOD LEGALLY ESTABLISHED.
In Barbara we inform you that we continue to process your data according to the existence of a legitimate interest on the part of Barbara.
Barbara informs you that we will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated way. That is why Barbara undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.
In accordance with the rights conferred by the current regulations on data protection you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data as well as the consent given for the treatment of the same, directing your request to the email HOLA@BARBARA.TECH.
You can go to the competent Control Authority to present the claim that you consider appropriate.
You incur fees and charges based on your use of the Services. We bill as indicated in your purchase order, as applicable. We may invoice you more frequently if we determine that your account is at risk of non-payment. Any outstanding balance becomes immediately due and payable upon termination of this Agreement for any reason.
All amounts payable are denominated in Euro, and you agree to pay all such amounts in Euro.
You agree that you will be responsible for your use of the Services, and if you harm someone or get in a dispute with someone else, we will not be involved. You agree to defend and indemnify Barbara and its officers, directors, employees, consultants, affiliates, subsidiaries and agents (together, the ”Barbara Entities“) from and against every third-party claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with:
Agreement to this Terms implies the following obligations for your company:
This Agreement is governed by the laws of Madrid, Spain without regard to conflict of law principles. If a lawsuit or court proceeding is permitted under this Agreement, then, unless another location is expressly specified in other Agreement, you and Barbara agree to litigate any dispute in Madrid courts.
All notices to Barbara must be in writing and addressed to info@barbara.tech. Notice will be treated as given on receipt as verified by written automated receipt or by electronic log (as applicable).
You agree that Barbara may provide you with notices, including those regarding changes to this Agreement, by email, regular mail, or postings on the Barbara Services. By providing Barbara your email address, you consent to our using the email address to send you any notices required by law in lieu of communication by postal mail.
Barbara shall not be liable for failing or delaying performance of its obligations resulting from any condition beyond its reasonable control, including but not limited to, governmental action, acts of terrorism, earthquake, fire, flood or other acts of nature, labor conditions, power failures, and Internet disturbances.
Barbara offers several types of Licenses: Free, SaaS and Solo. Details on pricing can be requested at sales@barbara.tech.
License Transfer Requests: Customers may request to transfer their licenses from one authorized distributor, partner or integrator (the "Original Distributor") to another (the "New Distributor"). Such requests must be submitted in writing to Barbara IoT S.L. and the Original Distributor at least 30 days prior to the desired transfer date.
Settlement of Accounts: Prior to the transfer, the customer must settle any outstanding payments with the Original Distributor.
Coordination and Support: Barbara IoT S.L. will facilitate the transfer process by coordinating with both the Original Distributor and the New Distributor to ensure a seamless transition of service.
Financial Arrangements: Any financial arrangements, including commissions or fees, resulting from the transfer will be managed according to the agreements between Barbara IoT S.L. and the respective distributors.
Continuity of Service: Barbara IoT S.L. will ensure that the transfer does not disrupt the customer's service. The New Distributor will assume responsibility for providing ongoing support and fulfilling the terms of the customer’s service agreement.
We allow our users to access their Barbara Account data via Barbara API (Application Program Interface). Any use of the Barbara API, including use of the API through a third-party product that accesses Barbara, is bound by these Terms of Service, including the following terms that are specific to the use of the Barbara API.
You expressly understand and agree that Barbara will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Barbara has been advised of the possibility of such damages), resulting from your use of Barbara API or third-party products that access data via the API.
Excessively frequent requests to Barbara PANEL via Barbara API or other forms of abuse of the API may result in the temporary or permanent suspension of your Account’s access to Barbara API. Barbara, in its sole discretion, will determine abuse or excessive usage of Barbara API. Barbara will make a reasonable attempt via email to warn the Account owner prior to suspension.
Barbara reserves the right at any time to modify or discontinue, temporarily or permanently, your access to Barbara API (or any part thereof) with or without notice.
The Maintenance Service covers the activities required to apply updates, upgrades, or security patches to the platform.
This service is included by default in the Free and SaaS licenses, but is not included in the Solo (On-Premise) License. For the Solo License, an additional package (described below) must be purchased.
The Maintenance Process implies a scheduled unavailability of the Services, which Barbara will announce in advance. For regular maintenance or non-critical updates, Barbara will provide notice at least five (5) business days in advance.
Downtime occurring within an announced Maintenance window is excluded from uptime calculations.
Each Maintenance announcement will include the applicable maintenance window and the expected maximum duration. Scheduled Maintenance shall not exceed a total of five (5) hours per calendar month. Any Maintenance exceeding this limit will be included in the calculation of Unavailability.
For users of the Software-as-a-Service (Cloud) version of the platform, the timing and frequency of platform updates are determined by the Barbara product team. As a general guideline, the average update frequency is as follows:
Where an update is required to remediate a critical security vulnerability, Barbara will make a fix available as follows:
The seventy-two (72) hour remediation period begins once a remediation or security patch is commercially available from the relevant third-party vendor.
Users with a Solo (On-Premise) License who wish to receive maintenance for their platform instance must purchase the Maintenance Service Package.
Users not acquiring or discontinuing the payment of this package will need to purchase the equivalent of 2 years if they want it afterwards.
The Solo License Maintenance Service package entitles the users to get one (1) platform upgrade per year for their Barbara Panel instance and, where applicable, their Barbara Marketplace instance. Each new version of Barbara Solo may also include updated versions of Barbara Core components for specific edge node models.
The maintenance window for the required activities will be agreed upon in advance with the customer.
All incidents must be reported through Barbara’s Help Desk ticketing system.
Resolution of incidents affecting the Barbara Panel, Barbara Marketplace, or Barbara Solo may require a mandatory upgrade of Barbara Core components on one or more Edge Nodes.
For Critical issues, Barbara will provide periodic status updates until the incident is resolved. Customers may request escalation of an incident at any time if they believe the resolution progress is insufficient.
All users or a substantial portion of users are affected. Complete loss of service or a severe issue causing production systems or mission-critical operations to be unavailable or unusable, with no reasonable workaround.
Examples: Full platform outage; inability to deploy or operate workloads; major security incident requiring immediate action.
Significant degradation of service where important functionality is impaired or intermittent, but the platform remains operational and a temporary workaround is available.
Examples: Performance degradation affecting production workloads without a total outage.
Issues that do not materially affect production operations or for which an effective workaround exists.
Examples: Cosmetic UI defects; documentation errors; non-blocking feature requests; configuration or best-practice questions.
If the impact or scope of an incident changes, Barbara may reclassify the incident and adjust any applicable timers accordingly.
Response times and resolution targets for each severity level depend on the support package subscribed to by the Customer.
Free license users and those without a paid support package shall receive the following services:
In addition to the Basic features, the Standard Support Package includes the following services:
Unless explicitly agreed in a separate agreement or optional add-on package, support services do not include:
Need additional help?
Customers may purchase optional consulting or development services separately. Please contact your account manager for available add-on options.
Customers may acquire ad-hoc Enterprise Support packages by adding additional conditions or services on top of the Standard Support Package, including, but not limited to:
This Service Level Agreement (“SLA”) applies to all Barbara software and services delivered in a Software-as-a-Service (SaaS) model, as well as to any platform components fully managed by Barbara.
This SLA does not apply to customer-managed environments, nor to hybrid or On-Premise deployments where Barbara does not have direct control over service delivery.
Barbara commits to making the following services available 99.5% of the time per calendar month (the “Service Commitment”):
The Service Commitment does not apply to any unavailability that:
If Barbara fails to meet the applicable Service Commitment during a billing cycle, the Customer will be eligible to receive a service credit (“Service Credit”), which will be applied to the Customer’s next invoice.
Uptime means there are no “Critical” issues preventing the Customer from accessing or using the core functionality of the platform.
Service Credits will be applied only against future payments due for the Services and may not be transferred, refunded, or applied to any other account. Service Credits are the Customer’s sole and exclusive remedy for any failure by Barbara to meet the Service Commitment.
To receive a Service Credit, the Customer must submit a request by emailing support@barbara.tech. To be eligible, the request must:
To enable Barbara to meet the commitments set forth in this SLA, the Customer agrees to:
Ensure that incidents are reported promptly through the Barbara Help Desk ticketing system.
You are responsible for properly configuring and using the Services and taking your own steps to maintain appropriate security, protection and backup of Your Content, which may include the use of encryption technology to protect Your Content from unauthorized access and routinely archiving Your Content. Where configurable or optional security controls are offered as part of the Services, you are responsible for configuring or enabling those controls. You are ultimately responsible for determining whether the security controls applied to your Applications and data are sufficient for your requirements.
Barbara access credentials and private keys generated by the Services are for your internal use only. You may not sell, transfer or sublicense them to any other entity or person, except that you may disclose your private key to your agents and subcontractors performing work on your behalf.
You may conduct penetration tests of your services deployed with Barbara. To do so, please contact us with the following information:
If you discover a potential security vulnerability, we strongly prefer that you notify us in private. Publicly disclosing a security vulnerability without informing us first puts the community at risk. When you notify us of a potential problem, we will work with you to make sure we understand the scope and cause of the issue. Thank you.
You understand that Barbara uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You may not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, Barbara, or any other Barbara service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Barbara.
We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Barbara customer, employee, member, or officer will result in immediate Account termination.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT BARBARA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF BARBARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON THE SERVICE; (V) OR ANY OTHER MATTER RELATING TO THE SERVICE.
The failure of Barbara to exercise or enforce any right or provision of the Terms of Service will not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Barbara and govern your use of the Service, superseding any prior agreements between you and Barbara (including, but not limited to, any prior versions of the Terms of Service).
These terms and conditions may be subject to periodic updates. In such a case, if you have an active Barbara License, you will directly informed via email. Nevertheless, we recommend that you regularly check our website for any changes.
Last Updated: January 30th, 2026